A patron called up wanting to reserve two books: the 8th Confession, by James Patterson (already has 531 holds, and no copies are on the shelves, yet), and Shattered, by Michael Robotham (won't be published until March 17). Somehow, I cancelled placing the first hold, and I was unaware of that. I did not write down her card number, but, rather, typed it directly into Millenium. When I went to fill out a purchase card for the second book, I didn't have it.
I tried remembering it, and didn't. I tried to search patrons by email addresses (hers has the word beatles in it), but Millenium doesn't allow that. I tried combinations of six digits, and -- eureka! -- suddenly I had it.
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