A good customer

A patron who had called this noontime and asked me to put The increment : a novel, by David Ignatius, and Rinnavation: getting your best life ever, byLisa Rinna on hold, called again, asking for three more holds: Matters of the Heart, by Danielle Steel. Rinnavation has just 10 holds; Increment has 27; Heart has 218.

The patron has another16 holds, including Harlan Cobern, David Baldacci, James Patterson and Lisa Scottoline. The patron also has 79 items out: 6 fiction (Stuart Woods, Pattern, Higging Clark); 8 Juvenile non-fiction; 45 J fiction; a mystery; and 16 Readers.

That is getting your tax money's worth. Oh, and there is this message on that patron's record: PLEASE MAIL CARD TO PATRON-DO NOT CALL-NO LARGE PRINT MATERIAL!